Official State of Rhode Island website

State of Rhode Island Office of Accounts and Control Department of Administration

Frequently Asked Claim-Related Questions

1. What types of claims does the Office of Risk Management handle? 

ORM oversees claims related to state property damage, liability (such as slips, falls, or vehicle accidents involving state employees), medical malpractice, and certain other matters. 

2. How do I file a claim? 

Please refer to the Claims Management section for the detailed instructions. 

3. What information is required when submitting a claim? 

Please provide: 

  • Date, time, and location of the incident 

  • Description of what happened 

  • Names and contact information of involved parties or witnesses 

  • Supporting documentation (police report, photographs, receipts, invoices, etc.) 

4. How long does it take for a claim to be reviewed? 

Most claims are acknowledged within 3-5 business days by the Third-Party Administrator. Processing times vary depending on the type and complexity of the claim, but usually takes between 60 to 90 days. 

5. Who do I contact for an update on my claim? 

You may reach out directly to TPA or use the General Inquiry Form with your claim reference number for faster assistance. 

6. What happens if my claim is denied? 

If a claim is denied, ORM or an appropriate party will provide a written explanation. You may request reconsideration by submitting additional documentation or contacting the Director of Risk Management for appeal options. 

7. Are agencies required to report all incidents, even if they don’t result in a claim? 

Yes. Agencies should report all incidents promptly, regardless of whether they result in a formal claim. Timely reporting helps ORM evaluate risks and prevent future losses. 

8. What if the incident involves another party (for example, a contractor or member of the public)? 

If a third party is involved, ORM will coordinate with that individual, the agency, and any applicable insurers to determine liability and resolution. 

9. Are claims and settlements public information? 

Certain claim information may be subject to public disclosure under Rhode Island’s Access to Public Records Act (APRA), though sensitive personal information is protected. 

10. Who pays for damages if a claim is approved? 

Approved claims are generally paid through the State’s self-insurance program or applicable commercial insurance coverage, depending on the type of claim.